Talkdesk Launches Cloud Contact Center Future At OpenTalk18
Talkdesk, the enterprise contact center platform, announced significant platform enhancements and new products to drive the future of the customer experience. During his keynote address at Opentalk18, Tiago Paiva, CEO of Talkdesk, launched Talkdesk iQ, which combines several new products and features powered by the company’s proprietary approach to artificial intelligence. The company also announced […]
Why Tax and IT need to work together when migrating to SAP S/4HANA
The challenge for the tax department is to convince the IT department that including a third-party tax engine is the best solution, both from a tax and an IT perspective. For IT, there is a desire for a smooth and risk-free transition. Adding a new technology to the overall migration program may appear to be […]
How to Create Seamless Retail Experiences by Harnessing the Power of Data
Better customer experiences contribute to higher customer loyalty and increased sales. But what makes for an excellent shopping experience? 83% of retailers invest in recruiting and retention. 67% assume that the availability of goods matters more to customers than brand loyalty. 80% believe that e-commerce is very important in providing customers with convenient shopping experiences. […]
Delivering Highly Engaged Retail Experiences with Fit-for-Purpose Data
A 5% increase in customer retention means a more than 25% increase in profits. You keep customers coming back by providing seamless shopping experiences across all channels.
B2B Social Media Marketing Today
What comes to mind when you think of B2B social media? You certainly wouldn’t be alone if you thought of dull content, disengaged followers and a lack of social ROI. But that impression is best left in the past. As this infographic explores, B2B marketers today participate and succeed in social media marketing right alongside […]
How to Get More Traffic to Your Website
A dream of every website owner: to wake up, open Google Analytics and see the graphs go up. A number of users, conversions, everything that translates into real-life benefits and makes having a website worth it. Unfortunately, many webmasters struggle with turning this dream into reality. They need user traffic, and they aren’t getting anywhere […]