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Consumers have long used credit instruments to purchase goods and services. In recent years, a fast-growing alternative to credit cards has emerged in a number of developed economies around the world, including in the United States. This alternative is marketed as “Buy Now, Pay Later” (BNPL).

Artificial intelligence (AI) was initially introduced to most consumers through chatbots, which provided pre-programmed answers to their queries. Examples of AI use-cases in digital marketing include the saree-clad chatbot Disha from Indian Railways, the shopping assistants from Amazon and Flipkart, Instagram’s algorithm-driven ads, dynamic pricing on Uber and Ola, and restaurant recommendations on Zomato and […]

You need the right partner to build a strong data engineering strategy that drives optimal business success. In fact: It’s clear that there’s a growing demand for data engineering. Get on board to boost efficiency and scalability. Access the full “Data Engineering Market Study” report for an in-depth analysis, including:

Increased revenue by 12 times. 40% improvement in productivity. Better customer retention. Multiplied shareholder value. These are just some of the successes data leaders have achieved by using data in new and intelligent ways. How Pioneering Chief Data Officers Are Driving Business Agility” to discover how CDOs at companies like Avis Budget Group and Union […]

Much of the widespread acceptance of cloud-based solutions is thanks to the successful deployment of remote working contact centre agents as a reaction to the pandemic. Many call centres moved to a cloud-based environment within days and still managed to support customers as effectively. What is a successful cloud-based contact centre implementation? Created by ContactBabel, […]

Healthcare and life sciences organizations improve patient experiences and outcomes by deepening their understanding of customers. This comes from building a 360-degree view using multiple sources of potential data about customers, health risks, and conditions. Even nontraditional sources, like social determinants of health, the weather bureau, and utility companies, contribute to a greater whole. However, […]

Talkdesk, the enterprise contact center platform, announced significant platform enhancements and new products to drive the future of the customer experience. During his keynote address at Opentalk18, Tiago Paiva, CEO of Talkdesk, launched Talkdesk iQ, which combines several new products and features powered by the company’s proprietary approach to artificial intelligence. The company also announced […]

The challenge for the tax department is to convince the IT department that including a third-party tax engine is the best solution, both from a tax and an IT perspective. For IT, there is a desire for a smooth and risk-free transition. Adding a new technology to the overall migration program may appear to be […]

A 5% increase in customer retention means a more than 25% increase in profits. You keep customers coming back by providing seamless shopping experiences across all channels.

What comes to mind when you think of B2B social media? You certainly wouldn’t be alone if you thought of dull content, disengaged followers and a lack of social ROI. But that impression is best left in the past. As this infographic explores, B2B marketers today participate and succeed in social media marketing right alongside […]