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Marketing has undergone a radical transformation in recent years, driven by the rise of digital platforms and tools. Today’s marketing strategies are data-driven, targeted, and highly personalized. The Rise of Digital MarketingWith the shift to online spaces, traditional marketing methods have taken a back seat. SEO, social media marketing, and content marketing are now key […]

WalkMe Ltd., a leading provider of digital adoption platforms, announced the formation of its Growth Advisory Board to guide its vision to fundamentally transform the productivity of humanity by harnessing the power of technology. With founding members hailing from strategically relevant backgrounds and geographies, the Growth Advisory Board will play a key role in advising […]

Much of the widespread acceptance of cloud-based solutions is thanks to the successful deployment of remote working contact centre agents as a reaction to the pandemic. Many call centres moved to a cloud-based environment within days and still managed to support customers as effectively. What is a successful cloud-based contact centre implementation? Created by ContactBabel, […]

In today’s competitive marketplace, effective marketing is crucial for creating brand awareness, driving customer engagement, and increasing sales. Whether through digital channels, social media, or traditional advertising, a well-planned marketing strategy can set a brand apart from its competitors. Key Elements of Successful Marketing: Successful marketing not only drives short-term gains but also builds long-term […]

As a healthcare marketing pro, you need qualified leads but you need to comply with HIPAA too. As marketing gets tougher, you need to get sharper. Every call and form that comes to your office is a treasure trove of data waiting to guide you. With smart tactics and tools to track where your marketing […]

consistency Marketing automation platforms are often the place where brand consistency is enforced. Tools like Perkuto’s Jeto add-on allow marketers to use automation platforms (in Jeto’s case, Marketo) without adding off-brand elements to the campaign. These kinds of tools allow more team members to collaborate while keeping important brand safety and privacy compliance issues centralized. “[Tools […]

In the era of strict data privacy regulations like the General Data Protection Regulation (GDPR), email marketing has had to evolve. Businesses must now ensure they collect and use customer data responsibly, with explicit consent from individuals, before sending them marketing emails. This has shifted the focus toward building high-quality email lists based on genuine […]

Data-driven marketing has become a game-changer for businesses looking to optimize their marketing efforts. By leveraging customer data, companies can create hyper-targeted campaigns that speak directly to their audience’s preferences and behaviors. This not only improves marketing efficiency but also increases the return on investment (ROI). The ability to track every click, view, and conversion […]

Content marketing is a strategic approach focused on creating and distributing valuable, relevant, and consistent content to attract and engage a clearly defined audience. Unlike traditional advertising, content marketing provides information that educates, entertains, or inspires, helping to build trust and authority with potential customers. The key to successful content marketing lies in understanding your […]

Contact centre industry expert ContactBabel recently released some alarming figures: This guide takes a detailed look at the main contact centre pain points and issues that affect the industry UK wide, covering topic such as contact centre quality and performance, efficiency and agent optimisation. Findings are reported by vertical market and contact centre size, so you can […]