IT Infrastructure and the Race for Talent: How Insurers and MGAs Can Adapt in a Challenging Environment

The insurance industry is undergoing massive transformation, fueled by rapidly changing customer expectations, and accelerated technological innovation. And while many carriers and MGAs see the need to keep up with innovation and meet these changing expectations, information technology (IT) staff and resources have proved to be a challenge. This is to be expected as more than four million employees resigned last year alone, and 41% of workers report they’re considering leaving their jobs. A new study, sponsored by OneShield, uncovered some of the most pressing concerns of the industry. The results of the survey below represent responses from insurers (80%), MGAs (14%), and others (6%). Company size varied with 41% reporting 500 or fewer employees, 35% reporting between 501 and 5,000 employees, and 24% reporting 5,001 or more employees.