Gupshup inserts AI chatbots with Vertex AI capabilities into RCS dialogues.

Brands using Gupshup’s platform can now offer AI chatbots for RCS chats, giving their users access to a whole new, sophisticated, and interactive experience. Gupshup is the world’s top Conversation Cloud platform. The Vertex AI platform on Google Cloud is currently being used by Gupshup’s Conversational AI product suite, which includes Auto Bot Builder and ACE LLM, to benefit Gupshup’s clients worldwide by utilizing Google’s large language models (LLMs). Businesses will be able to deliver more human-like, accurate interactions quickly and on a large scale, as well as more individualized and responsive experiences, thanks to the integration. Additionally, RCS AI assistants will be able to reply to unstructured inquiries with intelligence, helping clients at several phases such as lead generation, product discovery, troubleshooting, and customer care.