The Inner Circle Guide To Cloud Based Contact Center Solution

Much of the widespread acceptance of cloud-based solutions is thanks to the successful deployment of remote working contact centre agents as a reaction to the pandemic. Many call centres moved to a cloud-based environment within days and still managed to support customers as effectively.

What is a successful cloud-based contact centre implementation?

Created by ContactBabel, this Guide talks about the business drivers, technology, usage and market for cloud-based contact centre solutions:

• A detailed review of cloud-based contact centre functionality
• Remote working, hybrid home/office working models, and security
• The role of the cloud in PCI Compliance
• Concerns about integrating legacy and proprietary systems
• How to prove the real ROI for cloud call centres
• Tips on trials, implementation, and timescales

Findings are reported by vertical market and contact centre size, so you can compare your performance and plans with organisations like yours.