At Opentalk18, Talkdesk Introduces Cloud Contact Center Future
In order to shape the future of the customer experience, Talkdesk, an enterprise contact center platform, has introduced new products and major platform advancements. Talkdesk CEO Taigo Paiva introduced Talkdesk iQ, a suite of new features and products driven by the company’s unique AI methodology, during his keynote speech at OpenTalk18. The business also revealed the establishment of the $10 million Talkdesk Innovation Fund, which aims to further the creation of products that have the potential to fundamentally alter the customer experience.
“Talkdesk innovates quicker and delivers more value to our customers than any other contact center solution provider,” stated Taigo Paiva, CEO of Talkdesk, citing the addition of more than 500 features in the last year alone.
Leaders in customer service can now take immediate advantage of artificial intelligence (AI) with the introduction of Talkdesk iQ. Talkdesk iQ, which is integrated into the Talkdesk Enterprise Contact Center Platform, analyzes billions of interactions to uncover customer trends and insights and generates predictive suggestions that maximize contact center and agent productivity. This platform innovation produces observable outcomes that improve contact center operations, decisions, and customer/agent engagement. Items with Talkdesk iQ support include:
Without the need for coding or costly IT resources, businesses can graphically create customer journeys with this user-friendly and robust routing flow designer. By assigning the correct interaction to the proper agent, Studio reduces average wait and handle times in contact centers. Talkdesk iQ is even capable of suggesting the best flows to simplify routing.
The improvements made to Talkdesk show the company’s proficiency in the field, acute awareness of the demands of its clients, and vision for the contact center sector. Talkdesk is leading the industry with the future-proof contact center solutions required to succeed in the customer experience era. The company boasts an enterprise-caliber platform that is integrated with AI and machine learning functionalities.