The Inner Circle Guide To Cloud-Based Contact Center Solution
Much of the widespread acceptance of cloud-based solutions is thanks to the successful deployment of remote working contact centre agents as a reaction to the pandemic. Many call centres moved to a cloud-based environment within days and still managed to support customers as effectively.
What is a successful cloud-based contact centre implementation?
Created by ContactBabel, this Guide talks about the business drivers, technology, usage, and market for cloud-based contact centre solutions:
- A detailed review of cloud-based contact centre functionality
- Remote working, hybrid home/office working models, and security
- The role of the cloud in PCI Compliance
- Concerns about integrating legacy and proprietary systems
- How to prove the real ROI for cloud call centres
- Tips on trials, implementation, and timescales
Findings are reported by vertical market and contact centre size, so you can compare your performance and plans with organisations like yours.