Talkdesk Launches Cloud Contact Center Future At OpenTalk18

Talkdesk, the enterprise contact center platform, announced significant platform enhancements and new products to drive the future of the customer experience. During his keynote address at Opentalk18, Tiago Paiva, CEO of Talkdesk, launched Talkdesk iQ, which combines several new products and features powered by the company’s proprietary approach to artificial intelligence. The company also announced its $10 million Talkdesk Innovation Fund, established to advance the development of solutions with demonstrated potential to change the customer experience landscape. “With more than 500 features added in the past year alone, Talkdesk innovates faster, and delivers more value to our customers, than any other contact center solution provider,” said Talkdesk CEO, Tiago Paiva. Tiago added, “With our AI-infused Enterprise Contact Center Platform, contact centers can move faster than ever before to exceed customer expectations and best their competition.”